Terms of service

Terms of Service
Last updated: March 31, 2026

This website is operated by Bestie Keepsake. Throughout the site, the terms “we,” “us,” and “our” refer to Bestie Keepsake. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service.

If you do not agree to all of these terms, you may not access the website or use any services.

Online Store Terms

By using this site, you represent that you are at least the age of majority in your jurisdiction, or that you have given us your consent to allow any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose or violate any applicable laws in your use of the site.

Products and Services

We sell physical goods, including friendship jewelry and related accessories, some of which may be personalized, engraved, or made to order.

We reserve the right to:

limit the quantities of any product or service
change or discontinue any product at any time
refuse or cancel any order we believe may be fraudulent, unauthorized, or otherwise inappropriate
update product descriptions, pricing, and availability without prior notice

We make reasonable efforts to display products accurately, but we cannot guarantee that colors, finishes, or other visual details will appear exactly the same on all screens.

Personalized and Custom Products

For personalized, engraved, or custom-made items, customers are responsible for ensuring that all submitted text, spelling, initials, names, and other custom details are accurate at the time of order.

Once production has started, we may not be able to change or cancel a personalized order.

Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store.

You are responsible for maintaining the security of your account credentials and for restricting access to your device or account.

Shipping and Delivery

Shipping times shown on our website are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, weather, holidays, or other factors outside our control.

We are not responsible for delays caused by inaccurate address information submitted by the customer.

Returns and Refunds

Returns and refunds are subject to our separate Refund & Return Policy. By placing an order, you agree to that policy as well.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, and website design elements, is owned by or licensed to Bestie Keepsake and may not be used, copied, reproduced, or distributed without prior written permission.

User Comments and Submissions

If you submit reviews, comments, photos, suggestions, ideas, or other content to us, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, and display that content in connection with our business.

You agree not to submit content that is unlawful, abusive, defamatory, infringing, misleading, or otherwise inappropriate.

We reserve the right to remove, edit, or decline any content at our sole discretion.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.

Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis, without any representation, warranty, or condition of any kind, either express or implied, except as required by applicable law.

We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.

Limitation of Liability

To the fullest extent permitted by applicable law, Bestie Keepsake and its affiliates, officers, employees, agents, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the site or products purchased through the site.

Governing Law

These Terms of Service shall be governed by applicable laws, without regard to conflict of law principles, to the extent permitted by law.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to this page. Your continued use of the website following any changes constitutes acceptance of those changes.